Mumbai, India (PressExposure) May 20, 2013 -- SpacedOut a web technology firm has launched a social media driven web platform that drives service innovation through automated consumer complaint management system, healthy brand and consumer relationship and effective communication. With SpacedOut's ServiceBaba.com consumer can address service complaint to brands, track complaint status, save data and invoices and develop a healthy communication to brands and reduce the service turnaround time.
"ServiceBaba is a unique and robust platform aiming to'Bridge Brands Better', through effective communication. The objective is not only to sustain and empower the Brand value of the products in consumer's outlook but also to fine-tune the method of approach towards service. The value proposition at ServiceBaba is neutral and intrinsically we believe that no brand would like to offer any sub-standard service or product, we would help brands understand customers better and communicate in healthy and cordial manner which will be driven by ServiceBaba's carefully drafted, practiced and ethical SOPs." said Jitendra Soni, Co-Creator of ServiceBaba.com
"Since ServiceBaba is an automated consumer complaint management system, it's easy for consumers to leverage the functionalities and features to create a unified channel of communication which will empower both customers and brands to channelize their deliberations into a healthy relationship, thereby charting a future course for a plural world. ServiceBaba would allow it's users to upload their invoices, which then would be sent to brands with their grievances and the same would be followed up regularly. This would enable brands and customers communicate with proper information and documents." he added
SpacedOut has structured and designed ServiceBaba in such a manner that the platform will not only be able to increase the spectrum of service elements to consumers but will also ensure optimized survey and review results to which brands could refer to enhance products and services. The premium paid for products and services are justified by the extensive R&D and product development cycle adapted by brands and further brands will understand behavior and patterns of consumers and would be in a better position to cater to consumer's needs and demands.
- Service media- Unique industry driver
- Communicate with brands for service issues
- Product reviews by purely users/owners
- Invoice e-vault facility, which are sent with complaints
- Reminder of warranty expiring
- Surveys to transform service levels
- Deals from across the country
- News, Reviews, Views of gadgets
- User blogs and forums
- SSL Security
- Respect and adherence to user Privacy
Notes to Editors:
About Social media driven Service Platform
ServiceBaba is the foundation of SpacedOut, a web re-engineering consultancy firm. A unique and one of its kind service platform driven by social media tools. ServiceBaba started out with an effort to get better service and to be heard by brands in the consumer world, whilst at this effort the power of communication, community and social media was optimally utilized.With the experience of systems, processes and web expertise, SpacedOut developed a platform; a platform for consumerism, convenience and enabling consumers.