Pune, Maharashtra India (PressExposure) September 23, 2011 -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced it has been named a top vendor in the convergent charging market by service providers worldwide, according to a report1 by analyst firm, Infonetics Research. The research report included findings on convergent charging deployment strategies adopted by service providers, as well as industry rankings for those vendors regarded by service providers as leading suppliers in this domain.
Key research findings include:
Seventy percent of respondents said that the need to support marketing initiatives such as cross-selling and upselling of service bundles is the key business driver for convergent charging investments.
Product reliability tops the list of respondent criteria for choosing a convergent charging supplier, with 95 percent of respondents ranking it as most important. Service and support, vendor reputation and customer references were also regarded as important.
Seventy-five percent of respondents said their charging systems have or will be integrated with subscriber data management and customer relationship management systems, and 60 percent plan on integration with policy management systems.
"The report confirmed that service providers view convergent charging as a critical capability and aren't willing to compromise on product reliability and support," said Shira Levine, directing analyst, Next Gen OSS and Policy, Infonetics Research. "Amdocs' strong historic presence in the billing market is clearly strengthening its presence in the emerging convergent charging space, and its history of R&D investment and product management capabilities is reflected in its high ratings in the product roadmap category."
"We are very proud to be named as a top convergent charging vendor in this report. Our most recent acquisition of leading policy management vendor, Bridgewater, will enable Amdocs to further enhance our capabilities by offering the market a pre-integrated convergent charging and policy management solution," said Rebecca Prudhomme, Amdocs vice president of product and solutions marketing. "Service providers will be able to extend the multiple dimensions of convergence to support virtually any pricing model for data services, including value-based models. This will completely redefine the consumer's data experience and improve service providers' ability to monetize data services."
The Amdocs Convergent Charging software incorporates Amdocs' innovative, real-time CES (customer experience systems) charging technology - Amdocs Turbo Charging. This technology allows service providers to offer hybrid prepaid-postpaid offerings on low-cost hardware while being supported by a single charging engine. Amdocs Convergent Charging holds the industry record for real-time charging performance, demonstrating the ability to process 276 million prepaid calls during peak calling hours.
The Infonetics survey polled decision makers at 20 service providers which have a convergent charging system or plan to deploy one by 2013. Seventy-five percent of the service providers surveyed were mobile providers. Sixty percent were companies from Europe, the Middle East and Africa, 25 percent from North America and 15 percent from Asia Pacific.
1 "Convergent Charging Deployment Strategies: Global Service Provider Survey",by Shira Levine, Directing Analyst, Next Gen OSS and Policy, Infonetics Research, July 26, 2011