East Kilbride, United Kingdom (PressExposure) May 17, 2013 -- Sinclair Voicenet, the UK's longest established specialist provider of multimedia interaction recording, quality management, analytics, customer feedback and workforce management solutions, has opened a new regional office in Bury, Greater Manchester. It will provide an operational base for Sinclair Voicenet's growing sales and service teams, enabling the company to strengthen its presence in the M62 corridor and increase market share throughout the Midlands and the North of England.
"As our business continues to grow across the UK, we recognised the importance of a local presence to provide major contact centre customers in the North of England with an even higher level of service and support," commented Peter Gough, a Director of Sinclair Voicenet. "The opening of this new office is further evidence of our commitment to building a lasting presence throughout the UK and investing in long-term customer relationships."
The new office is the latest in a series of major investments by the company over the last twelve months. In addition to installing a new CRM system, Sinclair Voicenet has opened a new technical server laboratory in East Kilbride, which will be used to stage the increasing number of large and complex implementations. The latest remote diagnostics technologies have also been deployed to help rapidly resolve support issues.
Founded in 1967, Sinclair Voicenet Limited is the UK's longest established specialist provider of multimedia interaction recording, quality management, interaction analytics and workforce management solutions. We provide a comprehensive range of customer interaction solutions and services to industry sectors including contact centres, financial institutions and public safety through to local authorities and utilities. Sinclair Voicenet was one of NICE Systems' first Platinum Partners and is the only company to qualify as a NICE Master Distributor, the ultimate level of accreditation. We are regarded by NICE Systems as the UK's leading expert in the deployment of NICE services and solutions and also work on behalf of other approved NICE resellers.