Scotland, PA (PressExposure) May 29, 2009 -- Multi award-winning Lanarkshire company, Kwik Fit Insurance, has picked up yet another prestigious industry accolade.
Following an extremely successful year delivering top-rated customer service, the leading UK insurance intermediary has been successful at the Contact Centre Innovation Awards, winning the award for Customer Focus in recognition of its Smart Co department.
The awards ceremony, which took place as part of the 2009 Contact Centre Planning Conference in London earlier this week, celebrates the achievements of the industryâs innovators and recognises how businesses throughout the UK are transforming the experience of their customers and employees.
Kwik Fit Insuranceâs Smart Co department was launched in 2007 as a âcompany within a companyâ to pilot a new approach to delivering exceptional customer service. Smart Co provides a personalised customer experience using multi skilled account managers who are able to deal with all types of customer enquiries without transferring to other departments. By developing a closer relationship between the staff and customer, Smart Co has generated an impressive 37% increase in customer satisfaction.
Anton Manley, Head of Smart Co, said: âWe are delighted to be recognised at the Contact Centre Innovation Awards. To win the Customer Focus award is a huge endorsement for our business model and for the dedication of everyone involved with Smart Co. In Smart Co we have established an innovative way of looking after our customers and are immensely proud of the initiativeâs success.
Brendan Devine, Group Managing Director of Kwik Fit Financial Services, said: âAt Kwik Fit Financial Services, weâve always worked hard to deliver a âbest in classâ service for our customers, however, our Smart Co brand enables us to build even better relationships. Weâre delighted to be recognised at the Contact Centre Innovation Awards and I thank everyone at Smart Co for their hard work and dedication in making the innovation such a success.â
Steve Woosey, membership director at the Planning Forum, said: âThis had to be one of the most inspiring initiatives Iâve ever seen in a contact centre. The results Kwik Fit Insurance has seen through Smart Co have been fantastic, I was amazed by the enthusiasm and energy shown by all involved.
Issued by The BIG Partnership on behalf of Kwik Fit Insurance.
For further information, please contact or Bryan Garvie or Charles Cameron at The BIG Partnership on 0141 333 9585
Note To Editors:
Kwik Fit Financial Services was originally launched in 1995 and has become one of the UK's leading car insurance distributors. They also have a major presence in home insurance and other insurance markets.
The companyâs call centre in Uddingston, Lanarkshire, now employs nearly 1000 employers, and was also named top insurer (17th overall) in the Sunday Times 100 Best Companies to Work For 2009.
Since the launch in 1995, Kwik Fit Financial Services has developed into one of Scotland's most dynamic contact centres.
Kwik Fit Financial Services is part of the Kwik Fit Group which is owned by private equity firm PAI Partners.
The philosophy behind the business is to provide the best service possible to our customers.