Shenzhen, China (PressExposure) February 03, 2010 -- Yesterday, domestic largest online retailer Taobao.com announced, initiate online shopping dispute first problem responsibility system. Taobao.com promised: as long as there appear transactional disputes on Taobao.com, if buyers and sellers cannot reach effective negotiation, taobao.com will uniformly pay back consumers in advance.
Data displayed, in 2009, taobao.com consumers activist department intervene to process hundreds of thousands of online shopping disputes totally, accounted for 5/ 10000 of total transaction. Except invalid complaints and phishing websites these third party fraud conditions, 98% taobao.com consumers protect their rights successfully, furthermore, all the cases were finished within 30 days, which is more superior to the off-line shopping.
It is worth noticing that the Top 3 transactions with high frequency among online shopping disputes respectively are virtual products transaction (like mobile phones rechargeable cards), 3C electronic appliances transaction and ladies' wear transaction. Superintendent of Taobao.com consumers' activist department expressed, in the process of consumers start protecting rights, sellers' after services not timely become a difficult for buyers' activist. Simultaneously, express and logistic also have high frequencies while online purchasing; delivering goods not timely, delivering wrongly, and couriers' low service quality become the first questions.
Taobao.com started online shopping first problem responsibility and promised, as long as consumers purchase online on taobao.com, due to the products' quality but sellers fail to carry out after service problems, and other third party's disputes like caused by logistic, taobao.com will actively undertake the activist responsibilities and risks, taobao.com will pay back consumers in advance, and then taobao.com affix the responsibilities for sellers.
As a wholesale online supplier, epathchina.com shows its agreement to the service system, which will give epathchina.com some inspiring suggestions. Actually, epathchina.com has down a good job of customer service since run in 2007. Except providing excellent after service, epathchina.com also launched a broad selection of cheap electronics online. Due to the high quality products and services, epathchina.com succeeded to appeal a large number of consumers from both domestic and abroad.