Tempe, Arizona (PressExposure) April 04, 2012 -- As economic conditions improve, businesses are seeking ways to increase the quality of products and services, while reducing costs and operating expenses. In response, TechKnowPartners is offering a portfolio of business/technology services aimed at aligning technology strategy with business strategy, and leveraging unified communications platforms so as to reduce the total cost of ownership of technology investments and operating expenses. Unified communications platforms tie voice and data applications, such as voice-to email and application-to-phone, including conferencing and faxes.
"In effect, we are offering 'one-stop shopping' for small-to-medium sized businesses," said Nigel A.L. Brooks, principal responsible for TechKnowPartners' strategy practice. "We combine business and technology expertise to provide high quality, low cost, and fully functional solutions to small professional and medical offices; educational institutions (both academic and vocational); light manufacturing, distribution, and retail businesses; customer call and contact centers, and non-profits."
TechKnowPartners' business/technology solutions include "Hi-Spot" reviews for business/technology assessments and direction; network telephony systems; small business servers with associated network design for cloud, office, and mobile platforms; office productivity systems such as customer relationship management and accounting; webhosting and email; online backup; ongoing support for diagnostics, computer repair, data recovery cleansing, firewalls, and data security; and business models for administrative and operational activities.
TechKnowPartners has recently announced a dealer relationship with VoIPstar Systems for its IP-PBX and Contact Center platforms. An IP-PBX system combines traditional PBX functionality and voice over internet protocols, thus enabling a business to leverage its intranet to enable users to make internal calls, and external local, long distance, and international calls via the public switched telephone network. Calls made through IP-PBX systems have higher quality and lower cost than those made through "hosted VoIP" services that suffer from call drops and jitter.
"We are excited about our relationship with VoIPstar Systems," said Dylan M. McKinstry, principal responsible for TechKnowPartners' infrastructure practice. "We are able to integrate VoIPstar Systems' products with business server solutions employing both Linux and Windows, and mobile solutions employing both Android and Apple platforms."
TechKnowPartners is a technology strategy and infrastructure professional services provider serving Arizona. The firm offers consulting, design, installation,and support services to small-to-medium sized businesses from vision to value.