Tempe, Arizona (PressExposure) May 08, 2012 -- TechKnowPartners, LLC announces a remote support service that enables it to diagnose computer problems without visits, either by customers to the firm's office, or by field services personnel to customers' locations. This service complements the firm's in office and onsite services.
"This is the fastest way for us to diagnose our customers computer problems," said Nigel A.L. Brooks, principal responsible for TechKnowPartners' strategy practice. "Whether they are next door or across the globe, we can access their computer, establish communications channels, remotely diagnose problems, and develop an implementation plan for corrective action. Because many of our customers travel, they always know that they can reach TechKnowParters no matter where in the world they are."
TechKnowPartners remote support service works with all major platforms including Android, iOS, Linux, Mac OS/X, and Windows, using a browser-based interface. All major browsers, including Chrome, FireFox, Internet Explorer, and Safari, are supported. The browser interface provides an effective way for customers to communicate with the service.
"Of course, this service helps our existing customers get support no matter whether they are in their office, at home, traveling across the country, or around the world," said Dylan M. McKinstry, principal responsible for TechKnowPartners' infrastructure practice. "Our Tempe-based customers benefit from this service, but it is also available to anybody that has access to the internet worldwide. The service is ideally suited to both individuals and businesses."
TechKnowPartners is a technology strategy and infrastructure professional services provider serving Arizona. The firm offers consulting, design, installation, and support services from vision to value, emphasizing packaged solutions. TechKnowPartners serves small-to-middle market businesses in Tempe, Arizona and surrounding areas, delivering complete technology solutions that leverage client/server, cloud, and mobile platforms.
To make communications and information technology buying decisions easier for small-to-medium sized businesses, TechKnowPartners is offering two technology packages - "Primerserve" and "Progreserve." These packages combine network telephony platforms and small business servers with a hosted customer relationship management (CRM) system, offered as turnkey solutions.