Tempe, Arizona (PressExposure) April 14, 2012 -- To make communications and information technology buying decisions easier for small-to-medium sized businesses, TechKnowPartners is offering two technology packages - "Primerserve" and "Progreserve." These packages combine network telephony platforms and small business servers with a hosted customer relationship management (CRM) system, offered as turnkey solutions.
"Primerserve is an ideal package for businesses with up to 50 employees and Progreserve is ideal for up to 100 employees," said Dylan M. McKinstry, principal responsible for TechKnowPartners' infrastructure practice. "By combining a phone system, a small business server, and a hosted CRM, we are able to provide one-stop shopping for businesses."
Primerserve includes the VoIPstar Cygnus IP-PBX for network telephony; Progreserve includes the VoIPstar Scorpius IP-PBX. An IP-PBX is an Internet Protocol Private Branch eXchange - a telephone system designed to operate over a data network in conjunction with the public switched telephone network (PSTN) to deliver both voice and video content. VoIPstar systems use private connections to the phone company, and avoid the dropped and jittery calls that are associated with "hosted VoIP" solutions. Although hosted VoIP solutions appear cheaper because all calls travel over the internet, the quality degrades as more phones are added, and thus any benefits are quickly eliminated.
In addition to Primerserve and Progreserve, TechKnowPartners offers the VoIPstar Orion Contact Center - an entry level IP contact center platform with a full feature set that rivals systems costing three to four times as much. These features include inbound call handling, outbound calling (both automatic and manual), lead tracking, and integration with other data systems. TechKnowPartners also offers the VoIPstar Failsafe automatic hot spare; this system provides complete redundancy with the Cygnus, Scorpius, and Orion systems.
"Primerserve, Progreserve, Cygnus, Scorpius, Orion, and Failsafe are components of TechKnowPartners' business/technology solutions portfolio that includes a broad range of products and services," said Nigel A.L. Brooks, principal responsible for TechKnowPartners' strategy practice. "These products and services include 'Hi-Spot' reviews for business/technology assessments and direction; network telephony systems; small business servers; office productivity systems; web hosting and email; online backup; ongoing support for diagnostics, computer repair, data recovery, cleansing, firewalls, and data security; and business models for administrative and operational activities."
TechKnowPartners is a technology strategy and infrastructure professional services provider serving Arizona. The firm offers consulting, design, installation, and support services from vision to value, emphasizing packaged solutions.
"The relationship with VoIPstar Systems enables us to provide high quality, low cost, and fully functional communications and information technology platforms," added Dylan M. McKinstry. "We combine business and technology expertise to provide high quality, low cost, and fully functional solutions to small professional and medical offices; educational institutions (both academic and vocational); light manufacturing, distribution, and retail businesses; customer call and contact centers, and non-profits."