New York, NY (PressExposure) January 13, 2012 -- In a meeting organized today by Technocura at its New York headquarter, a decision was taken unanimously to reduce cost of existing packages for individuals and small businesses though exact date from when that would be effective was not declared. It was felt that the time was right to pass benefit of cost reduction accruing to Technocura because of specialization and competitive advantage for the last one year or so now directly to end customers.
Incidentally, Technocura for the last two years has meticulously developed some credible tech support resource that gives it a significant competitive advantage. It has now a large number of IT experts on its payroll who are also trained thoroughly in customer support. According to a veteran trainer with an experience of customer support of about 15 years who joined Technocura in January of last year, providing tech help to masses by Technocura requires a different approach because of genre of customers that are under its plans.
According to a young tech support personnel who recently completed his six-month on-job training at Technocura, he had received calls from customers who are as young as nine years and as old as 75 years. This means building a library of customer service resource is perhaps a job of a different nature that involves making understand customers complicated technical materials in easy-to-understand language.
Although Technocura mainly deals with practical side of technical support by making users troubleshoot PCs by clicking buttons, often customers are eager to know more of their actions. According to a Technocura trainer, this is only pleasing. He said that being part of an IT community, it is overwhelming to spread computer literacy to masses.
It will be interesting to see how Technocura harnesses interactive mediums like chat, mobile messaging etc. to expand its customer base going forward.