Shanghai, China (PressExposure) December 25, 2009 -- The Black Book of Outsourcing has named SmithStreetSolutions a top 20 global knowledge process outsourcing (KPO) vendor in the 2009 Top Knowledge Process Outsourcing Providers Report. SmithStreet was the only China-based KPO provider to be included in the ranking.
According to SmithStreetSolutions CEO Franklin Yao, "We are proud to be included among the top 20 global KPO firms in 2009, our first year on the list. We anticipate being increasingly recognized in the future for the impact and insights that we provide to our international clients."
About The Black Book of Outsourcing
The Black Book Reports aim to help both customer and provider deal with the root cause of relationship issues through standard industry satisfaction measures, allowing the parties to isolate quantitative from qualitative aspects of delivery and more easily resolve problems.
The Black Book of Outsourcing's Knowledge Process Outsourcing Report is a unique and excluÂ¬sive study based on the responses of 1,812 buyers and users of Knowledge Process outsourcing (KPO) services. These responses are used to rank 80 KPO vendor holding 388 contracts accordÂ¬ing to The Black Book of Outsourcing's comprehensive set of 18 key operational performance indicators.