Northbrook, IL (PressExposure) January 06, 2010 -- Service and administrative processes are full of waste. That's the word from Willie Carter, a Certified Lean Sensei and expert in Lean Process Improvement.
"The economic decline has had a measurable impact on service organizations, they are no longer considered recession proof. Increased deregulation and foreign competition has created a fiercely competitive landscape. Many service organizations have experienced difficulty responding to this new environment," says Carter.
He goes on to explain that one of the reasons service organizations have been hard hit by the economic decline stems from their overall lack of competitiveness. In the past demand was growing at such an accelerated pace that little attention was paid to improving productivity and doing "more with less."
"Service and administrative processes like processing a mortgage or an auto loan application, an insurance claim, purchasing, quoting, planning, developing a new product, and many others are full of non-value-added activities. 75% to 90% of the steps in service and administrative processes are just plain waste," according to Carter.
He says, "Service organizations need to recognize that short-term knee jerk reactions like 'trimming the fat' and mergers aren't the solution to declining competitiveness. If they truly want to become more competitive they should embrace a Lean Process Improvement strategy. That is why we developed our Lean Office Basics workshop."
"The Lean Office Basics Workshop helps service organizations and administrative functions gain a basic understanding of Lean concepts and their application in a non-manufacturing environment. It introduces service and administrative functions to lean fundamentals and their application to improving quality, productivity and cost. The workshop is highly interactive and filled with application activities (the 'teach and do' approach) so that participants can transfer what they learn back on the job," says Carter.