Needham, MA (PressExposure) July 23, 2014 -- According to CEO of VCall Global, Mr. Sandeep Mehra, "At VCall Global we understand that, no matter what business you are in, you are surely facing stiff competition. VCall Global is a bid to address the present business need of the big conglomerates and small business based in the US. This website has a list of new services that will give our clients an edge over their nearest business rivals. The services have been handpicked based on their needs in the changing business scenario. Through this website we have further enlarged our service scopes into the telecom billing solutions, IVR services, contact center services and software development solutions."
VCall Global started its journey in 2003 and over these 11 years the company has served numerous clients to the utmost level of satisfaction. Though the main nerves of the company lie in the US there is business units spread in various parts of the world (meaning 24x7 services). The company uses advanced technology and computer integrated infrastructure to support the unique requirements of every client. Since the customers want utmost support from their service providers, so VCall Global extends support through various channels to its clients. These channels include live chat, email, voice support and social media. The company has the capability to offer round the clock support, whatever be the preferred time zone.
Billing and OSS Solutions are the main forte of the company. Though the list of customers for any telecom provider is high, but the expectations of these thousands of customers are sky-high as well. They want quick resolution to their problems, flexibility in billing and superior customer support. But when it comes to billing, no customer would be sympathetic about the company. If there is an error, there would be trouble for sure. This is where VCall Global can help the clients, offer flawless billing to their customers. The company can offer services that will help meet the varied requirements of telecom companies such as voice, mobile, cable, IP Networks, data and content on fixed. The software that VCall Global offers can provide real time integration of billing cycles based on organizational needs. The software will further monitor all the billing cycles and keep a track record of the billing history for any future references. The software will provide easy access to data and help in accurate revenue assessments.
There are various technology supported Call Center Services offered by the company. Every business owner is bound to find these services immensely helpful for building customer loyalty and retention. Some of the services that the company is offering under the Call Center Services include Inbound Services, Chat Support, Email Support, Technical Support, Social Media Customer Care, Order Taking, Phone Answering Support, Back Office Support, Telemarketing Services and Helpdesk Support. A special mention should be made of the Back Office Support. Back office is one of the most overlooked aspects for any business, but it is also a place for a lot of sensitive information. VCall Global helps their clients organize the back office operations. The range of back office services offered by the company include Asset Management, Design and development of websites, Data entry and data mining, IVR Services, Data Analysis, etc. Apart from these above mentioned services there also some other support services such as Interactive Voice Response, Call Center Outsourcing, Data Analytics and CRM Solutions.
The past clients of VCall Global keep returning back again and again. And the credit should go to its excellent technological infrastructure (Cisco based IP Network), multiple delivery centers (meaning uninterrupted services) and the skills of the professionals.