Fremont, California (PressExposure) May 11, 2009 -- For nearly a decade before the buzzwords "SaaS" and "Cloud Computing" entered the mainstream, Web Help Desk has provided the service desk industry with its award winning hosted help desk software. Today, Web Help Desk announced an affordable Lite Edition for small to medium businesses, K-12 schools, collegiate departments and governmental agencies. This new Lite Edition is available as both a hosted SaaS application or for on site installation.
In today`s challenging economic climate, organizations have shifted focus to customer service and retention. Organizations must implement the tools that provide the highest ROI, and the availability of the Web Help Desk Lite Edition as a Software as a Service (SaaS) model or On-Premise Server License ensures that an organization of any size and technical infrastructure can provide, track, and report on customer relations and deliver quality customer satisfaction.
"Organizations demand measurable value in their investments and are seeking alternatives to expensive, heavyweight software packages and hard to maintain in-house solutions" said Web Help Desk, VP, Terry Siddall. "If you currently have a costly solution in place and use only a minority of its functionality, take the time to explore the Web Help Desk Lite Edition. We have achieved a great balance of features and price that can satisfy the needs of most customers and save them money at the same time."
Web Help Desk Lite Edition offers a strong feature set, simple implementation, ease of use, email integration, flexibility, scalability, and anÂ unparalleledÂ user interface. This powerful feature set is all backed by an industry leading, knowledgeableÂ technical support team.
SaaS Hosted Licensing:
The Web Help Desk's hosted Lite Edition builds on a near decade long tradition of providing a secure, efficient, high-speed platform at a fraction of the cost of comparable solutions, eliminatingÂ the need to maintain a costly serverÂ infrastructure. Â A "try it before you buy it" hosted trial period ensures that an organization's requirements are met with zero financial investment or risk.
On-Premise Server Licensing:
The Web Help Desk Lite Edition is a cross-platform, vendor neutral server side application that can be installed on any Windows operating system, Mac OS X, Linux, and UNIX. Organizations who maintain solutions in-house can easily deploy the Web Help Desk on existing hardware along side existing applications.
Upgrade Path From Lite to Pro Edition:
As the complexities of your organization and demand to provide enhanced customer service increase, upgrading from Web Help Desk Lite to Pro is a great option. Upgrading is a simple license key change, so there is no need install additional software for on-premise upgrades.Â SaaS customers can be instantly switched from Lite to Pro as well.
For more details visit the Web Help Desk website http://www.webhelpdesk.com or callÂ +1-510-279-2251.