Ulan-ude, Russian Federation (PressExposure) June 20, 2009 -- Database Harbor Software, developer of the two renowned tools for computer inventory and management - Hardware Inspector and Hardware Inspector Client/Server, announces the release of a new software product - Hardware Inspector Service Desk 1.0. The software is a web-interface for incident management which further extends the Service Desk features of the two flagman programs.
Database Harbor's clients highly praised its new product which was successfully tested and deployed in many large organizations. We know from experience that products of this category are in high demand because effective incident management provides more profit for the company.
Hardware Inspector Service Desk is an effective tool for managing requests submitted by users to the IT department. It can help you increase support efficiency as it provides users with an easy-to-use interface for communication with supporters.
Web interface. Service requests. Integration with Hardware Inspector and Hardware Inspector Client/Server. Automated responsibility assignment. Categorizing requests by types. Service levels. User self-registration. Notifications about changes.