Lancs, United Kingdom (PressExposure) February 22, 2012 -- There are many businesses that rely on the telephone to bring in business so first and foremost it'd be a good idea to have quality phone systems fitted in your office, because if you don't you may lose out on thousands of pounds worth of business.
Here are some tips to speaking over the phone to make sure that you keep the majority of business that calls in.
There are many people who struggle with phone conversations to prospective customers and that is only a natural feeling however, fear not because if you do it on a regular basis and practice then you will only get better.
One of the most important things is to answer the phone call promptly and ideally, not to let it ring more than 4 or 5 times. Once you pick up the phone, answer it in a professional manner because you only get one chance to give a first impression.
As strange as this may sound, it's a good idea to smile when you answer the phone. If you smile it will instantly make you sound happier and feel a lot more positive about the call, maybe even boost your confidence.
You should establish what the enquiry is about as soon as possible because if it's another sales call you can end the conversation as quickly as possible in the politest way possible and be ready for the next call which could be that big contract you've been dreaming of!
There are a number of other tips which will help you when speaking to potential clients on the phone but these are the most important and will help you no end. If you don't think that the phone systems for small business that you have in your office are good enough then you should pay a visit to Abbey Telecom and see what they have to offer you.
Media Contact Details
Name: Abbey Telecom
Company Name: Abbey Telecom
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Telephone Number: 01254 272000
Email: firstname.lastname@example.org Language: English