Pune, Maharashtra India (PressExposure) September 02, 2011 -- Headquartered at Pune, Xponential - a start-up in the customer acquisition & management area announced expanded facilities in Mumbai through a strategic partnership with DeAtlantic.
"There is clearly visible lacuna in the customer acquisition, management & support space today - that's where we got our start and we will continue to grow in that direction," said Kartik Anand, Xponential's Founder & Managing Director. "with an immediate focusing on SMB segment, we create boutique B2B & B2C pre-sales & customer service programs driving efficiency & guaranteed results. We aim to continue our growth with a mission to use our team's in-the-trench experience to the benefit of our clients and their customers." Anand added.
"In our endeavour to create unprecedented value, we have tied-up with DeAtlantic, a leading and prominent name in the call centre infrastructure space," Anand noted. "This strategic tie-up will not only boost our handling capacity but also fuel our growth plans that are set for 2011-2015. Xponential's time-tested methodologies & processes will unite with their infrastructure to deliver one of the best solutions for our clients in India & US. Also, our business to business customer acquisition & customer support services will have unique hybrid delivery models spread across Mumbai & US, which also they will support"
On this strategic tie-up, DeAtlantic's Chief Managing Director Bhavesh Senghani added, "We are pleased and extremely excited about this partnership. As a partner to Xponential, we look forward to growing in to other areas and emerging markets of the world. Our infrastructure & technology is robust and is scalable to support 400+ seats in the immediate term, expandable to 1200 seats by 2011 end." Director Jijoy Joseph added, "Our partnership demonstrates a JV-like approach by using a combination of an equity infusion & infrastructure provider relationship."
Xponential also announced their growth to exceed a 500 people mark by mid-2012 with immediate focus on sales support & customer management services. In the current yearly growth plan, they are introducing Finance & Accounting & HR processes outsourcing business units by December, this year. Currently on a hiring spree, Xponential is on-boarding some very experienced hands from the industry.