Stowe, VT (PressExposure) April 09, 2011 -- Yampu Tours, the World Travel Award Winner as 'South America's Leading Tour Operator,' revealed today that their strong growth and ongoing success in a travel industry rocked by tough economic conditions is due to their commitment to customer satisfaction and personal care. In an interview, the founders of the 13-year-old company talked about their winning strategy and looked forward to the future.
"In travel as in life things can always go wrong. It is how we prepare and respond for these occurrences that are important," said Jose Irauzqui, president and co-founder of Yampu Tours. "I always remind our staff that the reason we get such great letters after those unexpected travel disasters is because our philosophy is that we want life-time relationships and not just one time clients. That's why we respond as effectively as we do."
Sitting with his co-founder and wife, Monica Irauzqui, the Peruvian-born world traveler whose company specializes in Latin America poured through letters saved from repeat customers.
"Here's one I really liked," trumpeted Monica, the company's vice-president, who described how Yampu sprang into action for their client when they became stuck in remote Torres Del Paine, Chile because of a worker's strike that suddenly closed the roads and airports.
"Dear Jose and Monica," begins the letter from John W., "I just received a check this week from the insurance company reimbursing me for expenses incurred during my little Argentine detour in January. Let me say how impressed I've been with everybody at Yampu during this whole process. You all were always on top of things and did a fantastic job keeping in communication with both my family and me. Nobody else at the eco-camp at Torres had even remotely the same level of customer service from their travel agencies. Not everyone would have been willing to deal with a jittery customer at midnight on a Saturday, gas strike or not. It really says a lot about all of you that you did that cheerfully! One day I'll go back and see Peru and Brazil...I'll definitely be booking it with Yampu Tours!" The Irauzqui's recommend travel insurance for all tours and are prideful that they are thriving based on a strict adherence to a strategy of superior customer satisfaction and personal care.
"Even if our clients can't reach us for some reason they feel safe knowing that we are working with their families, our other offices, embassies, airlines, hotels and guides to solve their unforeseen problems," said Monica. "We've sent people by foot to relay messages when necessary. It is nice to know that if you are out of touch you are not out of mind."
Based in Stowe, Vermont with 12years of experience, Yampu Tours has a A+ rating at the BBB (Better Business Bureau), is a member of ASTA (the American Society of Travel Agents), and bonded with ARC (American Airlines Reporting Corporation) and IATA. For more information, please visit http://www.yampu.com or contact: Toll Free: (US) 1-888-926 7801 (UK) 0800 011 2424 International: (US) +1 212 206-3710 (UK) +44 20 89299886 E-mail: firstname.lastname@example.org