Acing Customer Service - DirectBuy of Hoffman Estates Earns an A+ Grade from Better Business Bureau

Hoffman Estates, Illinois (PressExposure) December 15, 2009 -- An accredited Better Business Bureau business since 1989, DirectBuy of Hoffman Estates earned their A+ grade based on 19 criteria, ranging from years in business to complaints received and resolved, to other service-oriented factors. Each criterion has a certain amount of points associated with it, with a perfect score being 90 out of a possible 90 points. DirectBuy of Hoffman Estates’ A+ grade represents 88 out of a possible 90 points.

“Along with offering great products to our members, we go to great lengths to make visiting our store a pleasant and enjoyable experience. If it’s not, we want to know about it. That’s part of the reason we’ve joined the Better Business Bureau and have been an accredited member for quite some time,” said Dave Kushner, owner of DirectBuy of Hoffman Estates. “So while we’re thrilled to receive an A+, it’s especially satisfying because it means we’re delivering the kind of superior customer service our members deserve.”

For more than 38 years, DirectBuy clubs have offered members the opportunity to enjoy enormous savings on home furnishings, home improvement items, entertainment and outdoor products, flooring and accessories by purchasing from over 700 brand name manufacturers and their authorized suppliers. In addition to DirectBuy of Hoffman Estates, located at 2200 Stonington Avenue in Hoffman Estates, Illinois, DirectBuy has several convenient locations in greater Chicago (Chicago, Gurnee, Naperville, and Tinley Park). At DirectBuy, consumers can enjoy a comfortable, country-club setting, where they finally have the financial control of buying direct.

For more information on a DirectBuy membership, you can visit

Consumers interested in becoming members may obtain a Visitor’s Pass to attend an Open House by visiting 

Locations of the DirectBuy clubs serving greater Chicago area: DirectBuy of Hoffman Estates, 2200 Stonington Ave Ste. 150, Hoffman Estates, IL; DirectBuy of Chicago North, 6325 North Avondale Ste. 110, Chicago, IL; DirectBuy of DuPage County, 1864 High Grove Lane Ste. 124, Naperville, IL; DirectBuy of Lake County, 3900 Washington Street, Gurnee, IL; and DirectBuy of Tinley Park, 18400 S. 76th Avenue Ste. B, Tinley Park, IL.

To learn more about the superior value and benefits of a DirectBuy membership, visit

About DirectBuy of Hoffman Estates

Since 1971, DirectBuy has helped hundreds of thousands of families enjoy a better quality of life, enabling them to buy directly from more than 700 manufacturers and their authorized suppliers. Buying direct makes members' hard-earned money go much further, while having the selection and choice not available at any retail store. Access to confidential prices, local suppliers, and unparalleled selection helps make members' dream projects a reality. The DirectBuy clubs serving the greater Chicago area are part of more than 160 locations throughout North America.

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Press Release Submitted On: December 15, 2009 at 6:54 pm
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