Grass Valley, CA (PressExposure) May 10, 2012 -- When asked why ACS was getting on the Social Media software bandwagon Steve Harshbarger shared this with us "Social Business Software fosters informal collaboration that usually falls outside the scope of transactional applications, formal workflows, or engineered teams. Peer interaction takes place primarily online, at the user's convenience, and in internal instances eliminating much of the need for meeting, conference calls, and email strings. With a few clicks, users create workspaces in their community dedicated to specific department or functional issues where they can initiate discussions, ask questions, post blogs, and create, co-author, and view documents. External instances work in much the same way with members, usually customers or partners, self-organizing around areas of interest instead of workspaces. Technology companies, for example, typically have very active communities where peers form groups, ask questions, and exchange information on a variety of esoteric subjects. One of the biggest benefits we have noticed at ACS is that instead of having two hour meetings three time a week, we are now down to just one hour meeting. Also, we have seen more collaboration and less friction between hardware and software engineers as well as a willingness to communicate more effectively with Sales staff and procurement. Bottom line, we save a lot of time and the company is more productive. Businesses are based on relationships: relationships among employees, relationships with partners, relationships with customers. Relationships themselves are based on communication; increasingly-inside and outside business-that communication takes place online.
Harshbarger went on to say that their relationship with their biggest customers "Oracle and HP" has improved. "They see that we are making the effort to include them in the decision making process and the lines of communication has sped up our ability to deliver Sun and HP Servers in a timely manner. We also are able to get a better understanding what their challenges are and build that into our daily operation. We know we are on the right track when Oracle tells us that we will be up for "Vendor of the year award". All I can say is that we deserve it for going above and beyond what companies our size usually commits to.