Prior Velho, Portugal (PressExposure) January 12, 2012 -- BeAnywhere ( http://www.beanywhere.com ), an international company based in remote Access Technologies and remote support for professionals and domestic users, is announcing the launch of BeAnywhere's Support Express newest version.
Just like the other versions, BeAnywhere Support Express 3.5 enables support providers or internal assistance departments with auditing, diagnosis and management features. True to its user friendliness philosophy, the feedback provided by a community with more than a hundred thousand users has once again verified critical in the development of BASE 3.5 new features.
New BASE 3.5 features:
NEW! Technicians can disconnect others. If the maximum number of simultaneous logins is reached, another technician will still be able to login, by disconnecting one of the online technicians. Granular policies define permissions for this feature.
NEW! Panic Mode. BeAnywhere prepares its users for the unforeseen: during ten straight hours, medium-range license user will be able to access the BeAnywhere's entire premium services and enjoy an unlimited number of simultaneous technicians.
UPDATED! Speed enhancements. The applet is up to 50% faster on executing and starting sessions. This is the fastest BASE ever!
UPDATED! New iconography on the viewer. The icons in the viewer component, replacing the old buttons, enable an easier and intuitive usability.
UPDATED! Visual indication of sessions in the agents. The System Tray icon of the BASE Agents now changes when a remote session has been initiated, providing a visual indication whenever a session is occurring.
UPDATED! Enhanced Restart & Reconnect with autologon. User credentials can now be requested at any time during the session. This operation is also compatible with sessions without admin rights.
NEW! Suspended Support Tickets. In computers where the BASE Agent is installed, depending on the permissions configured in the Admin Area, users can request immediate assistance or create a support ticket that will be processed later. This attribute allows the collection of relevant information about the problem, in the form of a customized survey and also by allowing the attachment of files.
BeAnywhere Support Express 3.5 is, like always, aiming for its customer's real needs and expectations. "We truly value our user's community feedback. They send us hundreds of comments and suggestions and that's exactly the raw material we need to keep on improving our technology. The multi-language support, for instance, it's a great example of just that. Right now, Portuguese is included, but other languages will be added soon", stated Pedro Silva, BeAnywhere's Chief Sales Officer.
BeAnywhere Support Express 3.5 can be downloaded at http://www.beanywhere.com/ba_labs.php.