Indianapolis, IN (PressExposure) February 04, 2009 -- CTI Group (Holdings) Inc., a leading industry developer of wireless and VoIP recording, analysis and invoice management applications, announces today that their United States operation is now partnering with Broadcore to provide SmartRecordÂ®IP through BroadSoftâs BroadWorks platform. SmartRecordÂ®IP is a VoIP call recording solution with industry leading security, retrieval and archival features and a virtual user-interface with global accessibility.
âThe architecture of the SmartRecordÂ®IP software enables a seamless integration with the BroadWorks platform making it, what we believe, is the most fail-safe, dependable VoIP call recording software on the market. We recognize Broadcore as a leading industry provider and are excited to be partnering with them to provide their customers with the features they need.â Sid Rao, Chief Technology Officer, CTI Group, Inc.
With 20+ years of telephony experience, Broadcore has been able to incorporate their past knowledge of customer needs with their hosted VoIP telephony service. This new hosted unified communications service is able to provide richer features, due to the innate characteristics of VoIP technology, while also offering a one-vendor unified communications service that is completely hosted and managed by Broadcore.
Call recording is an important component of a complete unified communications service offering. Many unified communications providers conveniently leave call recording off of their component list, due to the logistical and implementation challenges it presents to any IP network. To deploy a robust and reliable unified communications solution, a service provider must build a properly designed and well integrated VoIP infrastructure and select the right technology partners.
âHere at Broadcore, weâve done just that by putting together a flawless VoIP infrastructure and choosing the right technology partners. A case in point is our selection of CTI Groupâs SmartRecordÂ®IP call recording solution. Broadcore has gained significant competitive advantage by deploying a robust call recording solution powered by CTI Groupâs SmartRecordÂ®IP.â Dean Manzoori, Senior Vice President of Service Delivery and Technical Operations, BroadCore.
By joining forces with CTI Group to provide call recording, Broadcore is now able to offer call recording on their hosted telephony service. And not just any call recording, CTI Groupâs SmartRecordÂ®IP is web-based, and therefore available to anyone with an internet connection. In fact, the call can be recorded in one location and reviewed in another. Another feature of CTI Groupâs call recording is that, unlike some of the competitors, SmartRecordÂ®IP only records the calls that are marked to be recorded. These calls can be marked beforehand or during the duration of the call, but the calls that are not indicated to be recorded will not be recorded at all. Therefore, the customer is only charged for the calls they need and retrieval of recorded calls is much easier; in fact, retrieval is as easy as search and select.
âBroadcore's customers enjoy and expect a unified communications and comprehensive hosted telephony service. The recording feature is an integral element of our service, which allows many businesses to utilize it for compliance, training or internal policy of archiving for adherence to business processes." Medy Shahoveissi, VP of Marketing & Business Development, Broadcore.
About Broadcore, Inc. Broadcore, Inc. is a premier provider of hosted Unified Communications and VoIP Telephony, providing hosted PBX phone system services, Hosted Recording Services, voice/data T1s, SIP Trunking, broadband Internet, local numbers, free local and nationwide long-distance services, free multiparty conferencing services and virtual office capabilities. The company's VoIP system consolidates multiple products and services and delivers all telecom and Internet access needs on one comprehensive platform. For more information, visit http://www.broadcore.com
About CTI Group CTI Group (Holdings) Inc. is an international provider of electronic invoice management, VoIP and mobile telephony applications. CTI Groupâs product suites offer a full array of solutions from call recording and call accounting to e-billing and analytics. CTI Groupâs products are used by some of the top service providers and major corporations in North America and Europe. Headquartered in Indianapolis, CTI Group maintains an overseas office in London and another in Blackburn. For more information, please visit CTI Groupâs website at http://www.ctigroup.com .
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