Indianapolis, IN (PressExposure) January 26, 2009 -- CTI Group, a leading industry developer of wireless and VoIP recording, analysis and invoice management applications, announces system integration of SmartRecordÂ® IP with SugarCRM. With the release of SmartRecordÂ® IP Version 2.0, users can instantly archive calls, meetings, webinars, and negotiations to SugarCRM.
SmartRecordÂ® IP is CTI Groupâs industry leading web-based, VoIP call recording solution. With SmartRecordÂ® IP, calls are recorded based on the userâs specifications and then archived for review on the MP3 format of the userâs choice. With the advancements in the VoIP technologies market, CTI Group is constantly looking for ways to expand their call recording solutions to make them more user-friendly and easier for companies to integrate into their everyday operations.
SugarCRM is a commercial open source CRM solution that allows companies to track and manage customer relations. As with most CRM solutions, Sugar allows the user to archive emails, documents, quotes, etc. to track activities and agreements. But, unlike other CRM solutions, SugarCRM is now integrated with SmartRecordÂ® IP to archive actual recorded calls. Meetings, webinars, and negotiations can all be archived within the account file for future review.
Before placing a follow up call, the user can review past correspondence to make certain all questions have been answered and all deliverables have been delivered. Being able to review all of the account details before contacting a customer, will enable the user to more thoroughly support the customer and instill confidence in the customer in their ability to stay organized and on point.
âAs a customer-oriented company, ourselves, we have enjoyed the advantages of a CRM solution, first hand. We find that the more we can document or archive to our CRM solution, the more thoroughly we can manage our relationships. It was in that vain, that we decided to create this SmartRecordÂ® IP Plug-In to Sugar. This is just one of the many advancements that SmartRecordÂ® IP Version 2.0 offers.â Sid Rao, Chief Technology Officer, CTI Group, Inc.
To learn more about how your organization can benefit by using CTI Groupâs call recording product, call us at 877-284-5669 or email us at email@example.com.
About CTI Group CTI Group (Holdings) Inc. is an international provider of electronic invoice management, VoIP and mobile telephony applications. CTI Groupâs product suites offer a full array of solutions from call recording and call accounting to e-billing and analytics. CTI Groupâs products are used by some of the top service providers and major corporations in North America and Europe. Headquartered in Indianapolis, CTI Group maintains an overseas office in London and another in Blackburn. For more information, please visit CTI Groupâs website at http://www.ctigroup.com/.