Indianapolis, IN (PressExposure) June 19, 2009 -- CTI Group (Holdings), Inc. (OTCBB:CTIG), an international provider of electronic invoice processing and management (EIM), enterprise communications management software and services solutions, and carrier class VoIP management applications, announces today their partnership with CommPartners Connect to bring hosted VoIP call recording, via SmartRecord IP, to the small and medium sized business (SMB) markets.
As a nationwide CLEC certified network operator, CommPartners Connect is focused on bringing high quality IP communications solutions to the SMB market. As the VoIP market continues to grow, the competition to have the highest quality, most robust VoIP offerings is growing as well. By layering IP-based applications on their network that is already engineered for business quality VoIP service, they are able to provide their customers with business tools that can make their transition to VoIP even more compelling. By transitioning to hosted VoIP service, small and medium sized businesses are not only able to realize the ROI benefits of VoIP, but are also able to utilize the tools that large businesses use to increase efficiency and more effectively monitor and manage their workforce. Hosted VoIP service eliminates the cost barriers often associated with these applications on a traditional system and, therefore, makes these applications more accessible to every business.
âSmartRecord IP is a shining example of how IP communications can deliver feature-rich, fully integrated, and value-added services to the SMB market that are unmatched by the traditional phone company,â says Mark Peterson, Vice President of Sales and Marketing for CommPartners Connect. âOur resellers are proving each day that not only does the value proposition of VoIP sell services, but applications like SmartRecord IP have great appeal to important segments of the SMB market and increase overall demand for VoIP. By responding to the demand for these value-added features and applications, we are enabling our resellers to meet customer needs and win more deals while driving growth of their VoIP business portfolio.â
SmartRecord IP is a hosted VoIP call recording application. With geographic redundancy and infinite scalability, it offers network operators, like CommPartners Connect, the ability to offer call recording directly from the switch, rather than as an afterthought. This integration with the CommPartners Connect BroadSoft applications platform allows SmartRecord IP to be more failsafe and secure than other add-on call recording solutions [http://www.ctigroup.com/us/call-recording-solutions]. SmartRecord IP also makes all recordings available on the internet through the use of a point-and-click web-interface, requiring very little training or support to implement this system into daily business processes.
âBy partnering with industry leaders like CommPartners Connect, we believe we are providing our solution, SmartRecord IP, with the very best backbone possible to reach the VoIP market. Our hope is to make the solutions that have previously only been available to the biggest companies available to every company. The benefit that tools like SmartRecord IP can have to smaller businesses is astronomical and gives those smaller companies the ability to be competitive with their larger competitors. CTI Group hopes to level the playing field by offering all businesses equal access to monitoring and management tools like SmartRecord IP.â Sid Rao, Chief Technology Officer, CTI Group, Inc.