Can Six Sigma Bring Measurable Benefits In Any Functional Area?

Noida, Iceland (PressExposure) April 28, 2009 -- Six Sigma is a customer focused management methodology that delivers improvement in processes.

When we consider the organizational perspective, the word “customer” relates to buyers, consumers and users of products and services. The focus sometimes changes to “internal customer” when we consider functional areas like HRD or Finance for implementation of Six Sigma. The customers for HR are “employees”. Similarly “customers” for Finance could be “Marketing” for one process and could be “Employees” for another process.

For external customer to be delighted, it is the internal customers who need to be satisfied first as the value chain binds many sub-processes together in most situations.

Six Sigma projects are improvement projects of varying scope and complexity. Black Belt projects commonly are cross functional projects while Green Belt projects are mostly carried out within functional boundaries.

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Press Release Submitted On: April 28, 2009 at 8:10 am
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