Southampton, United Kingdom (PressExposure) July 11, 2011 -- Premier Business Audio, a market leader in supplying Call Centre IVR Prompts and In-Queue Marketing are holding a free webinar to help Call Centres improve their caller experience. The webinar will be useful to Contact Centre Managers, Customer Experience Champions, Marketing Directors, Operations Directors, and anyone else who has an interest in caller experience.
Premier have over 15 years experience turning IVR menu and in-queue time from an irritation for callers, to something that really adds value to the caller experience and helps with call centre management.
The 45 minute Webinar will be held on Tuesday 19th July at 2.00pm GMT. Anyone interested can register at https://www2.gotomeeting.com/register/511059363
This webinar is designed to help your call centre:
1: Improve average time to abandonment. If callers can be engaged or entertained with something relevant they are less likely to abandon their call.
2: Reduce transaction times. Prepare callers prior to being connected to an agent i.e: "please have your account number / credit card ready".
3: Launch new products or services. Existing customers are the cheapest and easiest people to market/sell new products to!
4: Reduce staff stress and turnover. Reduce complaints about poor in-queue experience and answer FAQs whilst customers are in-queue.
5: Cross sell and up-sell other products. Increase sales to existing customers with very low acquisition costs.
6: Increase customer retention and loyalty. 40% of callers hearing a queuing message repeated 4 times will hang up - of which 30% of these will never call back!
It will be an interactive discussion on how On-Brand Audio can improve your caller experience to help reduce caller abandonment rates, answer FAQ's and cut average call duration. Key speakers include Kevin O'Connor - Premier's Call Centre Sales Director and Nick Findlay- Premier's Managing Director.
Kevin O'Connor will be showing the improvement to customer satisfaction that professional call centre audio can bring to contact centres, with illustrative 'before and after' recordings.
Nick Findlay will share his top tips on how to improve call centre caller experience, with (often amusing) examples of best and 'room-for-improvement' audio.
In addition, guest speaker James Suddaby, Music Director of I Like Music, will be revealing how choosing the right music playlists can optimize the unique relationship between you and your customers by consistently communicating your brand values and promise and that they resonate and connect with your customers on a deeper level.
Find out more on http://www.premierba.co.uk/call-centre-audio.htm or call Premier on +44 0845 074 4068.