New York, New York (PressExposure) July 15, 2009 -- Correlsense, a leading provider of business transaction management (BTM) solutions for IT Reliability, today announced it has been included in the list of "Cool Vendors" in the Cool Vendors in IT Operations, 2009 report by Kris Brittain, Will Cappelli, Debra Curtis, Donna Scott, Milind Govekar, John P Morency, David Williams, March 2, 2009, by Gartner Inc.
While other system and performance management tools focus on identifying problems at individual components (servers, data bases, etc.), Correlsense SharePath provides a complete business transaction perspective that is used for both proactive planning and problem resolution in order to ensure IT Reliability.
BTM is a subset of the fast growing IT operations market (ITOM). According to Gartner in its Cool Vendor report, "Within the IT enterprise, IT operations is a significant contributor to the ability of the business to deliver products/services to customers, and the business is increasingly reliant on ITOM tools to keep it running efficiently."
The report went on to say that, "In difficult economic times, CIOs may be tempted to lean heavily on slashing operational budget costs. Rationalizing ITOM tools also has been a common tactic during industry downturns. What makes this cyclical activity interesting is the composition of the ITOM software market. The nearly $13 billion software industry experienced growth not only in core segments such as network management, but also experienced double-digit growth and innovation in RBA and performance management."
SharePath provides a quantum leap in IT Reliability, offering CIOs a "4D business context" that traces business transactions across all their hops from a click in the browser through all the data center layers and back. Specifically, with SharePath CIOs for the first time gain both a birds-eye and panoramic view of the connections across the four dimensions of end-users, applications, infrastructure and business processes.
"Business transactions touch many layers of infrastructure and applications across wide networks, with downtime and poor performance directly impacting revenue, brand, and customer loyalty/retention. Thus the need for business technology services that can ensure highly reliable transactions and end-user performance, via rapid problem diagnosis and resolution while at the same time support change and capacity planning that ultimately delivers better service is paramount. Correlsense solves these issues and more," said Oren Elias, Correlsense founder and CEO.
With SharePath, if a problem occurs IT will know immediately where, why, and who is affected, and can immediately correct within the proper business context. Additional IT Reliability benefits include:
â¢ Ties together end-user experience, application, infrastructure and business process views in a business transaction context, and analyzes and monitors the quality, and performance of IT business services across the enterprise
â¢ Provides business transaction data to optimize all major IT service management functions (incident mgmt, problem mgmt, change mgmt, capacity mgmt, modeling, availability, security, plus compliance and auditing)
â¢ Delivers pinpoint accuracy and analysis previously unattainable, reducing problem identification and resolution time
â¢ Creates higher customer satisfaction, retention and increased revenues while delivering efficiencies in provisioning and capacity that drive down costs