Customer Conversion Through Live Chat is Triple the Rate Achieved Through Email Support

Eatontown, NJ (PressExposure) March 18, 2009 -- “Converting the visitors of your website into returning loyal clients is a tricky job. The conversion rate greatly depends upon the skills of the Chat Agent. The Customer friendliness, the manner of responding to the questions and the politeness – everything counts in the success of providing live chat support. Today, live chat solutions for businesses are like an e-sales revolution” says Ron Morrell Director of Sales for

Speaking on the factors to be considered for providing excellent live chat support, Ron Morrell said, “You will be able to see hundreds of virtual chat support software available out there. You should always remember the fact that not all the visitors of your website will have the same mind-set (say) some of them will be very patient, while some of them will be irate. Moreover, the visitors of your website will have several questions about your service/ products which the virtual chat support software won’t be able to answer. Hence to understand the client emotions and respond in a proper manner, a well trained chat operator is necessary. You should also make sure that the chat operator is able to provide any information about your products or services which are require by the client. The first and foremost quality that a chat operator should have is his ability to ability to ‘listen and respond’. Many chat operators out there make the mistake of trying to induce the offers and discounts provided by the company rather than responding to the Clients queries. The live chat agent must be proficient in Grammar and should have lots of patience to deal with different customers.”

Speaking about the growth of live chat support, “The use of live chat operators for supporting the clients has received a positive response. According to a recent survey with 100 top internet marketers, about 35% of them have started using live chat operators and have found an enormous increase in sales. Today more and more Internet marketers are turning into live chat support as the email support and other client support strategies seems to have lost their charm” stated Roberto Barca of LiveChatAgent in a recent interview.

Speaking on the move, Ron Morrell stated, “There is no wonder that almost 90% of the online businesses will be using live chat operators by 2011. It is for sure that the use of live chat operators will lead all the online business to success.”

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Press Release Submitted On: March 16, 2009 at 11:21 pm
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