, United Kingdom (PressExposure) April 25, 2008 -- Embassy Suites Hotels has announced the brandâs top hotel awards and brand champions. More than 45 awards were presented to hotels chosen from the brandâs portfolio of more than 190 hotels throughout the United States, Canada, Mexico and South America.
Each of the honored upscale hotels was sent a trophy and monetary prize and will receive individual recognition at the Embassy Suites regional team meetings being held in June in Phoenix, AZ; Minneapolis, MN; and Charlotte, NC.
âEach of our hotels and their team members work diligently to live the Embassy Way everyday and provide the ultimate in guest service,â said Jim Holthouser, Senior Vice President, Brand Management, Embassy Suites Hotels. âFrom providing a hot, cooked to order breakfast each morning and a comfortable bed for travelers each night to all of the small touches that Embassy Suites is known for, our team members truly make a difference for our guests and help them be more productive while on the road. We are pleased to honor the Embassy Suites Hotels and team members that epitomize what our brand is all about â guest satisfaction and a high level of customer service.â
The Connie Awards, named in honor of company founder Conrad Hilton, are awarded based on the top Total Quality Scores (TQS) category derived from a propertyâs year-to-date, overall service and accommodation scores from Satisfaction and Loyalty Tracking (SALT) reports, plus a 12-month average on Quality Assurance scores.
The top three hotels to receive Connie Awards included (in order):
- Embassy Suites St. Louis â St. Charles/Hotel & Spa, Missouri - Embassy Suites Huntsville â Hotel & Spa, Alabama - Embassy Suites Hampton Roads â Hotel, Spa and Convention Center, Virginia
âOur Connie Awards are given to hotels that are the âcream of the cropâ when it comes to exceptional guest service and operational quality,â said Holthouser. âThey are all focused on the business of hospitality and know that itâs driven by two things â our guests and team members. Itâs this winning combination that makes our top hotels the very best in all that they do.â
The Hervey Feldman Award, named in honor of one of the pioneers of the Embassy Suites brand and the brandâs first president, recognizes the Embassy Suites General Manager of Year. The 2007 honor went to John Steinbach, Embassy Suites Lake Tahoe Hotel & Ski Resort, California.
Donna Keffer, Embassy Suites Denver â Southeast, Colorado was awarded Director of Sales of the Year; Monica Bonifazi, Embassy Suites Santa Ana, California was awarded Revenue Manager of the Year, while the sales team at the Embassy Suites Charlotte â Concord/Golf Resort & Spa, North Carolina was awarded the Sales Team of the Year Award. The awards are given to individuals who demonstrate leadership, accountability, business sense and creativity in the area of sales for their hotel.
For demonstrating commitment and ongoing support to their community, the Embassy Suites Austin â Downtown, Texas hotel team received the Outstanding Commitment to Community Service Award and was given $1,000 to be donated to a charity of their choice.