First-Ever Franchise Operational Performance Summit (OPS) Lives up to Billing

Woburn, MA (PressExposure) January 07, 2012 -- "Franchise OPS, with its concentrated focus on franchise operations, initiated some discussions you just wouldn't get at other conferences," said Evan Hackel, principal of Ingage Consulting and one of the keynote speakers. "There clearly were some hot button topics that we delved deeper into, like real world compliance and social media, that made this a very worthwhile session and worthy of a future OPS session in 2012."

Actio Marketing coordinated the two-day event, which featured several renowned franchise experts-including Evan Hackel, principal of Ingage Consulting, Eric Stites of Franchise Business Review, Stan Friedman of FranConnect, Rupert Barkoff of Kilpatrick Townsend & Stockton, Barth Getto of BizUnited and Bill Gauthier of CCA Global Partners. In addition to real world compliance, other Franchise OPS workshops covered:

· Turning a Survey into a Powerful Management Tool
· Supercharge Operational Excellence with Web 2.0 Technology
· Making the Most of Franchise System Buying Services

Beyond the educational benefits, roundtable discussions and networking opportunities with C-level franchise executives, the Franchise OPS also offered the added bonus of being approved for 300 CFE credits by the International Franchise Association.

"Participating in the Franchise Operations Performance Summit provided a meaningful opportunity to reconnect with the essentials of franchise ops support as well as to hear new ideas from knowledgeable industry experts," said Ralph Thiergart, vice president of franchise services for Choice Hotels International.

Added Jackob Hunt, vice president of operations for Dogtopia, "Networking, collaboration of ideas and practical solutions made this summit worth the time and money. I look at this as an investment in efficiency in ways to work smarter."

A second Franchise Operations Performance Summit is currently being planned for late spring/early summer at a destination in greater Denver area of Colorado. The initial Franchise OPS was held at Twelve Hotel - Centenniel Park in Atlanta, Georgia and sponsored by Franchise Business Review, Kilpatrick Townsend, Actio Marketing, BizUnite and Ingage Consulting.

For information on the first Franchise OPS and future summits, please visit,

About Ingage Consulting

Ingage Consulting is a management consulting firm that works with cooperatives and cooperative councils and leadership to improve the organization's culture which in turn increases sales and satisfaction; improves growth and retention and boosts loyalty and profits.

Ingage Consulting provides solutions that drive the cooperation, commitment, passion and loyalty of cooperative members. They offer unique services that help solve the problems of cooperatives in a number of ways. Working closely with clients, the Ingage Consulting team quickly and thoughtfully assesses, understands and devises solutions to a cooperative organization's challenges. Leaders come away with ideas for improvement, including methods for maximizing collaboration among co-op members and a clear strategy and execution plan for change, customized to meet organizational objectives. Ingage Consulting's proven techniques to increase collaboration brings about greater productivity and success on many levels. In short, Ingage Consulting makes cooperatives more successful.

Ingage Consulting is located at 400 Trade Center, Suite 5900 in Woburn, MA. For more information, contact (781) 569-5900 or visit the website

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Press Release Submitted On: January 07, 2012 at 10:00 am
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