Peterborough, Canada (PressExposure) October 03, 2009 -- Sophisticated attacks on voice mail and other telecommunications systems often leave consumers owing thousands of dollars in unwanted charges. According to GILL Technologies (http://www.gill-technologies.com) president George Gill, the CRTC must protect consumers instead of allowing carriers to inflict fraud-generated fees on victims.
In a letter dated September 21, 2009, the Peterborough, Ontario based telecommunications companyâs head asked the CRTCâs Executive Director for Telecommunications to investigate the issue and develop new regulations.
Under the current system, responsibility for fraudulent use usually lies with the end user. On January 2009, Burlington, ON law firm Martin and Hillyer suffered a $207,000 bill from Bell due to voice mail hacking from abroad (âBell Canada customer billed $207,000 after hacker breach,â The Canadian Press, January 27, 2009). In August, boutique telecom wholesaler Telepath incurred over $100,000 in charges from Rogers over a similar attack ("Hackers leave Ottawa company with sky-high phone bill," Sarah Schmidt, Canwest News Service, August 17, 2009). In both cases, their carriers demanded to be paid despite the illegal, invasive cause of these bills.
In his letter to the Commission, Mr. Gill notes the following: âBeyond basic, user-centric precautions such as strong passwords, responsibility for secure telecommunications obviously rests with carriers. Under the current regime, carriers suffer a conflict of interest where preventing fraud denies them charges to levy against end users. In other words, the CRTCâs failure to regulate in this area rewards carriers for inadequate security. Currently, thereâs no difference between a dollar earned on third party fraud and one earned through legitimate services.
âThe current system doesnât work. Informal resolution mechanisms waste time and money. In many cases, they donât adequately protect end users. Therefore, I call on the CRTC to:
â1. Regulate carrier security practices, as carriers currently have no economic motive to implement best practices.
â2. Establish reasonable limits on end user and reseller liabilities for fraudulent charges.
â3. Implement a dispute resolution system that investigates and fairly distributes fraudulent charges based on each partyâs actual responsibilities.â
In addition to being posted to the CRTC and MP Dean Del Mastro, (Member of Parliament for the Peterborough riding, where GILL Technologiesâ Canadian office is located) GILL Technologies will post the letter in full on its blog at http://www.gill-technologies.com/TelecommunicationsBlog. GILL Technologies encourages Canadians to research this issue and contact the CRTC and their local MPs. To contact GILL Technologies for any clarifications, information or other business, email firstname.lastname@example.org or call 877-507-6988 toll-free.