, United Kingdom (PressExposure) July 18, 2008 -- Homewood Suites by Hilton, the international brand of upscale, all-suite, residential-style hotels has announced that its innovative online Suite Selection tool is now available to all Hilton HHonors Members. Suite Selection is a Web-based tool that allows guests to view the hotel floor plan and images of the suites available, choose the exact location of a requested suite, and check-in online before arriving at the property.
Suite Selection provides guests more flexibility than ever - allowing Hilton HHonors members to choose the exact room that suits their needs - away from the elevator, a high floor, near the pool â whatever they desire. When guests make a reservation online using their Hilton HHonors profile, they will be invited to check-in up to 36 hours in advance of arrival. At that time, the guest can view the layout of available suites in proximity to the Lodge, swimming pool, elevator, parking, fitness center, or other property amenities.
Suite Selection was originally launched to Hilton HHonors Diamond and Gold members in 2007. In an online survey of more than 1,200 users conducted by the brand earlier this year, guests reported that the tool allowed them to, âfeel more in controlâ of their frequent travel, and as one respondent highlighted, âthe biggest value is the power of choice â I can choose the suite instead of someone else choosing it for me.â Sixty percent of respondents reported high satisfaction with the Suite Selection tool and more than half said it enhanced their travel experience. An additional two-thirds of guests reported that Suite Selection was easy to use and to understand.
âSuite Selection is doing for the Homewood Suites brand what seat selection did for the airlines more than a decade ago,â said Rebecca Wyatt, Senior Vice President, Brand Management. âAs the majority of our guests are with us for five or more nights, empowering these individuals to make their own choices and to create a sense of home becomes even more important.â
Suite Selection has proven to be a great success for the brand, winning commendations throughout the industry, as well as garnering several customer satisfaction and innovation awards from Budget Travel Magazine and a leading consumer publication.
Visitors to the Homewood site can also try out a Suite Selection demo of the Suite Selection program, which provides a glimpse into the unparalleled functionality of this tool and how thousands of Homewood Suites guests are benefiting from its practicality and ease-of-use: