Georgetown, Malaysia (PressExposure) May 02, 2012 -- While many online businesses out there still rely on emails and phone numbers for their customers to get in touch with them, popular shopping cart software provider, InstanteStore is offering its Live Chat Software for free to anyone to download. For those who think that they need to be an InstanteStore client first before they could make use of the software, the company would like to assure and clarify that the software is completely free for anyone who has internet access to download and use on their website at no charge.
While many free software comes with tonnes of advertisements, the company's Live Chat Software does not run any ads at all. Computer users who have their own website could just go to InstanteStore's site (www.InstanteStore.com) and click on the Free Live Chat Software link. The installation process is simple and fast.
However, the company is still working on a version to cater to merchants using Apple's operating system. The live chat software is not able to install on to any machine running on Apple's OS X Lion yet. But users or customers who are using any iPhone, iPod, iPad or Mac who wish to establish a live chat session with any website that is currently running InstanteStore's Live Chat Software using Safari or any other browser will not have any problem at all.
For business sites that have many customers who are constantly contacting customer service via emails or phone calls, this live chat software will come in handy as it allows one main operator and 3 sub operators to be online at the same time. That way, an online business could have up to a maximum of 4 customer service representatives attending to customers at the same time when the Live Chat Software is turned on. And when the Live Chat is turned off, customers could choose to leave a message offline which will be routed directly to the business email to be attended during work hours by customer service representatives.
InstanteStore currently offers a Premium Live Chat Software which allows up to one main operator and 9 sub operators for those who require heavier customer service usage. The premium service is charged at only $19.90 per month. But most of the time, the company is happy to continue offering its Live Chat Software for free as a means of helping merchants gain a better customer service experience with their clients.