Santa Clara, CA (PressExposure) April 29, 2009 -- LSA Global, the premier one-stop global training and consulting firm that focuses on achieving measurable business results with a select group of clients, today announced updated training measurement metrics for the second quarter.
"We are fiercely devoted to quality results and proud that over 85% of our business comes from repeat business with satisfied clients,â states Tristam Brown, president & CEO of LSA Global. âOur intense focus on measuring and quantifying the impact of training and development continues to pay off.â
With over 600 training assessment and measurement projects under our belts, the results continue to support our core belief in the importance of the transfer of training in driving tangible business results. For the second quarter, our key client satisfaction and transfer of training measurement metrics continue to greatly exceed industry averages:
* 97% client satisfaction * 98%- solution recommendation * 98.2% facilitator/consultant recommendation * 93% relevance index * 148% knowledge gain
Training measurement is critical to producing solid business results, driving accountability for execution, and providing feedback for coaching. While many companies philosophically believe in investing in people through skill building, many practitioners are still content to allow the results to âtake care of themselves.â In our opinion, the probability of this approach having a tangible business impact is slim.
According to Brown, âA learning investment must be managed appropriately if you expect a tangible business benefit.â Without managing the learning process to ensure that training translates into performance and results, there may be little or no benefit for either the individual or the company.