Santa Clara, CA (PressExposure) August 19, 2011 -- LSA Global, the premier one-stop global training outsourcing and consulting firm that focuses on achieving measurable business results with a select group of clients, today announced updated client metrics for the third quarter.
"We are excited that our sales revenue increased over 65% from the same period last year," states Tristam Brown, President & CEO of LSA Global. "Our continued focus on delivering quality, measuring results, and ensuring the relevance, adoption, and impact of training continues to help our clients stay ahead of the pack."
With over 10,000 training assessment, implementation, and measurement projects under our belts, the results continue to support our core belief in the importance of the transfer of training in driving tangible business outcomes. Through the third quarter, our key client satisfaction and transfer of training metrics continue to greatly exceed industry averages:
- 96.2% client satisfaction
- 90% customer loyalty
- 92% relevance index
- 144% knowledge gain
For the third quarter, business sales training, sales negotiations training, sales coaching, call center training, customer service training and consulting, new employee on-boarding, leadership development programs, executive coaching, and management training programs continue to grow as companies look to target critical sales, management, and leadership areas to help their companies succeed.
According to Brown, "Training and performance, done right, can be a key part of a company's strategy to increase sales revenue, improve employee engagement, and decrease costs. To get tangible results, companies must treat training and performance as a change initiative, not an event."
About LSA Global
Since 1995, LSA has helped leading organizations create and maintain distinct competitive advantages through people. We are a global training and consulting firm grounded on the principle that training "by itself" will not drive tangible change or business results.
We are both inspired and confounded by two training industry facts:
1. Over $100b is spent on isolated corporate training events each year
2. Most leaders believe that there is a slim chance that their training investments will increase revenue, decrease costs, or raise productivity
We believe, along with our clients, that we have found a better way.
Who we work with
Our clients are typically mid-market business leaders who believe that investing in people is vital to their success. The majority come from the high-tech, life-sciences, and service industries and often lack the internal resources or expertise to get the job done. They want more than what traditional training and consulting approaches can deliver.
What we do
We get results. Our one-stop-shop offerings range from creating a high performance culture, to outsourcing the training function, to designing and delivering targeted learning solutions. We excel in seven key practice areas: assessment, sales, loyalty, leadership, management, project management, and measurement.
How we do it
We partner with our clients in a way that makes sense for their unique situation. First we identify the key metrics they want to improve. Then we assemble a dedicated team of experts who have successfully solved similar problems with similar clients. Our expertise and flexibility allow us to move the performance needle faster and farther than anyone else in our industry.
We are fiercely devoted to the success of our clients and guarantee results.
We believe our clients' success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.
President & CEO