Guelph, Ontario Canada (PressExposure) January 31, 2012 -- Majestic Collision is proudly celebrating over 20 years in operation, reflecting on past experience and success, while focusing its sights on a future set with goals of continued quality service and increased collision repair awareness for drivers.
Steven Frizzell represents the second generation of the business and is every bit the qualified auto body technician he needs to be to run the shop that his mother, Adele, and his late stepfather, Don Ferraro, created back in 1991.
Cars have changed a lot in these twenty years and Majestic has rolled right along with the times. This anniversary year also has Majestic Collision celebrating its 10th year in its tailor-made facility: a 10,000 square foot area of workstations designed specifically for Majestic as a body shop Guelph. The work flows through the areas effectively as all procedures related to collision repair are carried out efficiently within the space, vehicles passing through specialist hands, assuring quality work. You'll find the modern, hangar-like shop at 749 Imperial Road North, just off of Woodlawn, so very accessible for those living in Guelph, or in the general Tri-City area.
The Majestic team consists of experienced body repair technicians who are trained in heavy collision and frame repair and others who are specialized in paint application, while Frizzell and his mother, Adele, work on the front line in customer service, they hold the whole shop together.
"You are not just a number," Ferraro says. "Customer service is very important for us." Ferraro is the person you will likely speak to when you call in about estimates or to make appointments, and once at the shop, your case is undertaken by expert professionals ready to walk you through every step of the repair and process, which can be very daunting to those of us who are not mechanically informed or inclined.
"We encourage questions and make sure that we explain our work clearly to the customers so there's no confusion," Frizzell says, they treat every vehicle that they repair as if it were their own and every customer as if they were family. "
"My family has worked really hard to serve the customers and the community," Frizzell says, "We stand behind our work and as a preferred shop of many dealerships, insurance companies and local businesses, we take those relationships and the customers sent to us through them very seriously."
"Being involved in a collision is an unpleasant situation, so we take a lot of care and pride into making sure our customers experience with us is pleasant as possible". Frizzell says.
The Majestic shop is also committed to longevity and invests in its business through innovation and technology. It is equipped with a down draft spray booth, an environmentally friendly machine that with filtered hot air, bakes the paint onto your car, curing it for exposure to our harsh elements. Not to mention a Frame Machine, web based estimating software and even an indoor drive-thru appraisal area (for inclement weather).
Frizzell says the fact that his family business is a recommended shop by many Guelph and area dealerships is a testament to the strong relationships that have been built over the years on mutual trust and confidence in Majestic's expertise and delivery of quality service.
Even still, Frizzell works hard to reach prospective customers and deal with them one on one. This is something that provides a constant challenge in this business, he explains, because the general public isn't always aware of the range of services available to them upon collision repair time.
Frizzell stresses that Majestic's quality service is founded on it's honesty, and urges the public to be inquisitive about what your insurance companies are telling you about collision repair and to not be dissuaded from shopping around and deciding yourself which shop will do your bodywork.
"We warranty our work" Frizzell says, "It is always the collision shop that guarantees the repair (it does on your vehicle), not the insurance company and you are entitled by law to take your car to whatever collision centre you choose."
Frizzell says that despite the protocol of insurance companies recommending 'preferred shops', the client is not obliged to use them.
"Don't be misled," Frizzell says, "it is your right to have the work done where you want."
Also, a common trend emerging recently, is that people want to avoid insurance companies altogether when it comes to smaller collisions. They prefer to pay out of pocket to avoid an increase to their insurance premiums as well as any deductible they may have. "You don't have to go through your insurance company" Frizzell says, "We make that easier by ensuring customers get the best value possible without jeopardizing the quality of the repair."
Frizzell warns drivers to take extra care in driving during the winter season, but that if an accident should occur, give Majestic a call; free estimates are standard as is the now twenty-year tradition of quality customer service.