Singapore, Singapore Singapore (PressExposure) October 01, 2007 -- The Business Process Outsourcing (BPO) industry is expanding rapidly. BPO centres, call centres and other outsourcing companies are springing up across developing and low cost countries. Labour intensive tasks such as data entry from high cost western countries for example, are usually off-shored to low cost countries where armies of data entry clerks work around the clock to update information in computer systems.
This requires documents and other data to either be sent over physically to the BPO location or use some high-tech and innovative tools. One such tool has been developed by Halogen Corporation (<http://www.halogencorporation.com>) , which is a one-stop integrated BPO management platform which has many integrated and online features designed to make the data transfer process seamless, efficient and web-enabled. To manage such BPO operations internally and to exchange data efficiently with the customers, Halogen Corporation has developed a software solution, specially tailored for the needs of a BPO service provider.
The software is called BPOS and is fully scalable to serve needs of a 5 man BPO operation of medium to large scale BPO which hires hundreds of staff. Some special features include tracking employee time spent by assignment, customer, task, transaction or output automatically which facilitates various options for billing customers. The software can generate logs automatically which can be provided to customers if required.
BPOS also provides an excellent technology platform for customers to share their documents and data with the BPO processing centre via a secure, reliable and efficient protocol. The web enabled customer interface allows customers to load data onto the BPO servers in a secure environment. Each customer has an unlimited amount of unique logon ID's and the user list can be managed either by the customer or the BPO service provider. Halogen has also built in a smart workflow technology into the BPOS, which generates alerts and reminders to the BPO staff hierarchy. The user friendly dash board alerts users via pop-ups and escalates pending or urgent tasks via email based on customizable event triggers.
Halogen Corporation believes that this product will truly revolutionize the BPO industry and is set to aggressively market this product. A trial version of this amazing software can be downloaded free from the developer's website.