Fort Lauderdale, FL (PressExposure) May 09, 2011 -- Metropolis Technologies, Inc., a premier telemanagement solutions provider, will be exhibiting at the International Avaya Users Group (IAUG) Global Conference 2011, May 22nd - 25th. This year's event will be held at Caesars Palace in Las Vegas, Nevada. Metropolis will be located in booth #1122, where they will showcase their latest solution, AgentWatch, which was developed specifically for call centers and works exclusively with Avaya IP Office. Metropolis has been an Avaya DevConnect Partner since 2004 and routinely works with the Avaya user community.
AgentWatch is user-friendly, flexible, customizable and offers exclusive features such as live call monitoring, cradle-to-grave reports and alerts for abandoned and prolonged calls on hold, to name a few. Metropolis' other product applications will also be featured at the conference, including OfficeWatch for businesses and ProfitWatch for the hospitality sector.
With more than 6,000 members, IAUG combines the previous Avaya and heritage Nortel user groups into one of the world's largest international organizations for communications technology professionals. The IAUG Global Conference 2011 promises to offer more than 200 educational sessions, more than 130 technology vendor exhibits and access to prominent people, including industry leaders, IT experts and peer networking. Attendees who stop by the Metropolis booth will be entered for a chance to win a new Apple iPad 2.