Easton Winchester, Hampshire United Kingdom (PressExposure) April 07, 2011 -- MintTec, the Systems Integrator based in Winchester & London, has gone from strength to strength over the last few years and has bucked the trend by showing growth even in these challenging times. They are a full service organisation who design, supply, implement and support their products which range from storage area networks to multi site voice over IP solutions. As part of their ongoing development programme, they have just announced that they have now completed the upgrade of their service desk which is based on the Microsoft Dynamics software package. All service calls from 1st January 2011 are now being logged onto the new service desk which automates case numbering and allows allocation of technical resource to the call.
Microsoft Dynamics is widely used throughout the globe by corporate and commercial organisations and is regarded by many as the leading software product for managing relationships with clients. MintTec also uses Dynamics within the sales department as a customer relationship management solution and this enhancement is therefore an integrated part of the overall customer relationship offering.
This ability to react quickly has always been key to MintTec, as one of the Directors Peter Ray explains 'Service is at the very heart of our organisation, and whilst of course the speed of response is critical, we must also ensure any service requests are fully documented. This helps us really understand what resource is likely to be required from an ongoing basis and also to identify potential issue areas in our clients' network infrastructure. This is especially important as we offer a truly converged product portfolio running voice as an application on the data infrastructure. The new Service Desk is really helping us automate that process and I am really excited about how it can help us even further enhance our client interaction.'