Peoria, Illinois (PressExposure) April 07, 2009 -- Lexus ranks highest in customer satisfaction with dealer service, announced J.D. Power and Associates in their annual Customer Service Index Study released February 25, 2009.
Locally, Lexus of Peoria, the premier Lexus dealership in Central Illinois, is proud to be a part of the network of Peoria, Springfield, Bloomington and Champaign Lexus dealers. Sales associates say they are committed to keeping the Lexus brand the most customer friendly, a principle on which they train all sales, parts and service employees.
"Since dealer service is the last touch point in the vehicle ownership cycle that auto manufacturers have with customers, providing superior levels of service can leave owners with a lasting favorable impression of the brand," said Jon Osborn, research director ad J.D. Power and Associates. "Providing excellent customer service is not only good for customers, but it also benefits dealers and automakers."
Lexus of Peoria is devoted to all clients in Central Illinois. With this honor returned to the forefront, Lexus of Peoria recognizes that this was a team effort and each and every employee "did a great job and is all about customer satisfaction."
The J.D. Power and Associates study, now in its 29th year, gauges satisfaction of vehicle owners who visit a service department for maintenance or repairs. Five areas are scrutinized to determine overall customer satisfaction with dealer service: service quality; service initiation; service advisor; service facility; and vehicle pick-up.
Lexus scored 835 on a 1,000-point scale and managed a double-digit lead in four of the five areas: service quality; service initiation; service advisor and service facility.
"The highest-performing brands differentiate themselves particularly in the service quality and service facility measures," said Osborn. "There are several practices that the highest-ranked brands consistently perform that help elevate customer service satisfaction levels, including providing prompt service appointments; greeting the customer immediately on arrival; knowing the vehicle's service history; returning vehicles to customers in a clean condition; and offering alternative transportation to customers leaving their cars for service."
Lexus of Peoria remains Central Illinois' primary source for luxury vehicles and wants to stress the importance of a great car purchasing experience. Knowing that the vehicles sold at Lexus of Peoria are top of the line is only half the battle because each and every step of the purchasing and service processes should be pleasant and accounted for. The recognition from the JD Power and Associates CSI survey only reinforces the beliefs of this Central Illinois Lexus dealership and while all Lexus dealerships should be proud of this accomplishment, Lexus of Peoria takes this accomplishment to heart. This survey takes the customer into consideration and when it comes down to it, it is their opinion that matters most. Managers at Lexus of Peoria want the consumer to know that they are here for you and also note that they are proud to offer all of those best practices to its Peoria, Bloomington, Springfield, and Champaign Lexus customers.