San Diego, CA (PressExposure) October 07, 2009 -- Blue Chip Pest Control states that FieldLogix+Nav has helped to improve customer retention by reducing customer complaints and improving job response times.
Field Technologies announces another customer success with FieldLogix+Nav. The system provides many GPS fleet tracking features and also allows dispatchers to efficiently dispatch new jobs directly to in-vehicle GarminÂ® navigation devices. Companies then use the service to monitor job status and to communicate with their drivers. The system's goal is to reduce response times, improve driver communications, and improve customer service.
Blue Chip Pest Control uses FieldLogix+Nav to dispatch all of the company's service calls to its field technicians. The company's president, Chuck Chen, states "Now with FieldLogix+Nav we can send them the stops, confirm that they received the stops, and send a message through the system asking whether or not they have completed the job. Their message responses provide us with a timestamp letting us know when the job was completed. Now that we have the system, our customer complaints have reduced dramatically."
"FieldLogix+Nav is a much more useful tool than standard GPS fleet tracking solutions," says Yukon Palmer of Field Technologies. "Due to the current economic climate, smart companies are focusing on customer retention and are using every tool at their disposal to ensure that their customers are happy. FieldLogix+Nav serves as a very important solution in helping companies provide superior customer service."