Liverpool, United Kingdom (PressExposure) July 23, 2008 -- Following their businessâ success in Merseyside, The PC Support Group started franchising towards the end of last year and has already made an impact around the country with existing franchisees reporting definite positive feedback.
Pam Case, one of their existing franchisees said âTo be honest, being a new business I expected the build up to be fairly slow for the initial few months. As it is weâre incredibly busy and we havenât put half of the marketing strategies into action yet! It is clear that the level of service and efficiency that The PC Support Group can offer customers is far in advance of what they have become used to in this market. The positive customer reaction has been overwhelmingâ
Ian Threlfall, one of the new franchisees joining the group, has been a successful IT contractor for 8 years but recently decided he wanted to build his own business to create a more sustainable future for himself and his family. On choosing to join The PC Support Group he saysâ¦
"Having looked at several IT franchises, the business opportunity that The PC Support Group offered impressed me the most. The attention to detail, the effort they had obviously put in, and the extensive ongoing support encouraged me and filled me with confidence from the first meeting. Their informal, friendly and enthusiastic, yet professional approach put me at ease immediately and certainly rubs off! Since joining I have been made to feel very much part of the business and it is clear that their commitment to provide help and support is exactly as promised. Itâs early days for me, but the signs are very encouraging that this will be a great success.â
Ian will be managing the Preston territory which covers a large area in the North West from Fleetwood to Southport and inland to Preston.
Sundesh Hemraj, another of the new franchisees is equally excited to be joining the groupâ¦
âBefore joining The PC Support Group I had considered starting my own small IT support company, though I hesitated as I felt I couldnât offer the customer anything new or different in terms of service or delivery from the hundreds of other small IT companies in the market. However, after researching the market for many months I came across the idea of franchising within this business model as a potential way forward.
I began to research a few different franchises to see if they matched my criteria 1- Good Support structure (Business and Technical) 2- Proven Marketing strategies 3- Dedicated and helpful franchisors/franchisees 4- Strong Brand presence 5- Similar aspirations and ethos to my own
I found that nobody in the market had gained a strong brand presence, which I saw as an opportunity, and The PC Support Group certainly seemed to have a clear strategy to achieve this. They also performed strongly in all other areas.
The PC Support Group opened up a wide variety of features and functions that would take my business years to develop. To name a few: branding, CRM systems, pricing structures, a pool of engineers to call upon, etc. Becoming a franchisee would also allow me the opportunity to avoid the pitfalls and early mistakes that I would make as a lone start-up company.
I see The PC Support Group as a fantastic opportunity for me to build my own successful IT Support business.â
Sundeshâs territory covers most of the area North West of London including Harrow, Uxbridge and Wembley.
Small businesses and home users who are interested in receiving professional & good quality IT support [http://www.pcsupportgroup.com/BusinessSupport/default.phuse] never previously available can go to www.pcsupportgroup.com [http://www.pcsupportgroup.com/] & IT professionals with similar ambitions to Ian and Sundesh can go to www.itbusinessopportunity.com.