St Albans, United Kingdom (PressExposure) October 13, 2008 -- VillaPlus.com, the independent tour operator, has successfully helped over 1000 people affected by the collapse of the XL Leisure Group, which incorporated XL Airways UK Limited.
In an effort to ease disruption caused to travellers following the dissolution of XL, the VillaPlus.com overseas representatives were at the airport to assist clients being repatriated to the UK by the Civil Aviation Authority and also visited those clients already in the resorts who were due to fly home within the days and weeks preceding the collapse. In the UK, the VillaPlus.com reservations team manned the phones, helping hundreds of clients who were due to fly out with XL Airways to find alternative flight arrangements.
Many of the VillaPlus.com clients who were affected by the collapse of XL have praised the companyâs professionalism and the high levels of customer service provided in helping them find alternative flight arrangements.
David McGeever, a VillaPlus.com client who was due to fly out to Corfu with XL Airways commented; "I would like to praise the staff of VillaPlus.com for their hard work and professionalism in trying to re-organise flights for our holiday to Corfu. From our first enquiries to booking our holiday until the unfortunate events of 12th September, I have been very impressed by the professionalism and excellent customer care shown by VillaPlus.com staff."
VillaPlus.com's ATOL (Air Travel Organisers Licensing) Licence protects any clients who book a package holiday, which includes flights from a potential collapse or the insolvency of an airline such as XL.
The Director at VillaPlus.com commented: âIt is the dedication of our staff as well as our commitment to the continual improvement of our villa facilities which makes VillaPlus.com different from other tour operators. We have a highly experienced UK based reservations team representing over 250 years of travel industry experience whilst our overseas team is dedicated to providing clients with the ultimate villa holiday experience by working closely with our villa owners to help ensure the expectations of our clients is met. This means that our clients can book their VillaPlus.com holiday in the utmost confidence knowing that we can be trusted to help even in a crisis.â