Hicksville, New York (PressExposure) February 06, 2012 -- In these times of global meltdown, recession spread like a pandemic sparing no industry. While the financial markets plummeted, companies went out on cutting down costs, trimming the frills and take every possible measure to stay viable. Small and medium sized enterprises (SMEs) are hit the hardest by the economic crunch.
To keep their head above water, most of the SMEs resort to downsizing, cut operational overheads leaving no stone unturned that could keep costs in tight control. Technological up gradation is one of the best ways to survive in tough market space. vtiger CRM, has come as a boon in guise for SMEs to help them automate management processes without giving their budget a toss.
vtiger is a software solution which is primarily focused on customer relation management. It is equipped with handy features and valuable add-on functionalities which makes it popular among mid-sized companies. On downloading vtiger CRM opensource, which is available for free, users get access to sales, marketing and customer support automation, inventory management and more. An offshore vtiger developer can customize it and integrate it with user's existing systems at a nominal cost.
vtiger is also available in a cloud-based model as 'vtiger CRM On Demand', however, it requires users to pay a monthly subscription fees. This in a long run turns out to be far more expensive than using the free opensource version and then customizing it.
Mr. Kalyan, expert CRM consultant at OpenXcell Technolabs, a top-notch software and consulting company in India says, "Sales is the mainstream of any company and administrative costs are the most daunting of all. vtiger CRM is a perfect bridge between sales force automation and operational management." He continues, "vtiger CRM On Demand has a major cost block in the form of recurring charges and monthly lock in. Added with supportive IT overheads, it affects profitability adversely. Conversely, vtiger opensource is licensed for free and can be run with meager expenses. If you are an SME making decent profits, you can easily afford to run vtiger on your premise."
Comparing with existing CRM solutions such as SugarCRM and Salesforce, vtiger is a clear choice for SMEs on the grounds of upfront expenses for technology acquisition as well as total cost of ownership (TCO). Installing SugarCRM on premise is twice as costlier than cloud-based vtiger. Furthermore, SugarCRM does not have a free edition. Salesforce CRM is quite popular for its advance features, yet for SMEs it doesn't fit in the ROI equation. The subscription fee is reasonably high and it is not available for premise installation. Coupled with the fact, most SMEs use less than half of the total capability of CRM solutions, vtiger is a prudent alternative.
OpenXcell Technolabs is premier offshore software and consulting company with offices in US and India. It is recognized by international accreditations such as ISO 9001:2008 certification and NASSCOM membership. The company will showcase its expert CRM services of vtiger, SugarCRM and Salesforce at the world's largest four-day IT tradeshow, CeBIT which is held in Hannover, Germany. Their representatives will be in hall 6 at stand D44 all through 6 March to 10 March 2012.